Client Implementation Lead
Role Overview
Lead end-to-end implementation and integration of cash management products for commercial and corporate clients.
Plan and communicate proactively to deliver tailored solutions and a strong client experience.
Key Skills for This Role
Full Job Posting
Role overview
Lead end-to-end implementation and integration of cash management products for commercial and corporate clients.
Plan and communicate proactively to deliver tailored solutions and a strong client experience.
Responsibilities
- Manage multiple product implementation cases and keep onboarding plans on track.
- Coordinate partners and collaborate with the Commercial Banking Implementation and Integration Team.
- Develop implementation plans based on clients’ operational and product requirements.
- Explain products, services, and support options, then transition clients to servicing partners.
- Build knowledge of cash management products and how they address business needs.
Must-have qualifications
- English and French bilingualism is required for regular client and partner interactions across Canada.
- At least 3–5 years in a financial services role focused on client-facing cash management implementation and/or advisory.
- Strong critical thinking, communication, and collaboration skills; demonstrated business acumen and ability to provide meaningful advice.
- Proven record of excellent client experience and experience with emerging communications and technology.
Preferred education
- Post-secondary education in business administration or financial management is preferred; equivalent work experience is accepted.
What RBC offers
- Collaborative, progressive team environment and opportunities to do challenging work.
- Opportunity to make a lasting impact and contribute to clients and communities.
Role location
- Additional job details list a work address in Montréal, while the supplied job location lists Toronto.
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