Client Implementation Lead
Role Overview
Lead end-to-end implementation and integration of cash management products for commercial and corporate clients.
The role is part of the Commercial Banking Implementation and Integration Team and focuses on tailored planning, execution, and proactive client communication.
Key Skills for This Role
Full Job Posting
Opportunity
Lead end-to-end implementation and integration of cash management products for commercial and corporate clients.
The role is part of the Commercial Banking Implementation and Integration Team and focuses on tailored planning, execution, and proactive client communication.
What you will do
- Lead multiple product implementation cases at a time and keep client onboarding plans progressing as expected.
- Engage partners in critical implementation activities.
- Collaborate with the broader team to plan and deliver tailored implementation plans based on clients' operational requirements.
- Give clients clarity and confidence about products, services, and support, then transition them to servicing partners.
- Build product knowledge and analyze client requirements to develop and execute tailored plans.
Must-have qualifications
- English and French bilingualism is required for regular client service and work with RBC partners and employees across Canada.
- Minimum 3–5 years of financial services experience involving client interactions focused on cash management implementation and/or advisory.
- Strong critical thinking, communication, and collaboration skills.
- Demonstrated business acumen and ability to provide meaningful advice.
- Proven track record of delivering an exceptional client experience.
- Experience with emerging communications and technology, including web-based meetings, social media, digital banking, and mobile applications.
Nice-to-have qualification
- Post-secondary education in business administration or financial management, such as a BBA or Bachelor of Commerce, or equivalent work experience, preferred.
Work details
- The posting lists 37.5 work hours per week.
- Employment Type is listed as full time; Job Type is listed as regular.
- Pay Type is listed as salaried, with no pay cadence stated.
Additional information
RBC describes a collaborative, high-performing team and opportunities to do challenging work.
The posting is for an existing vacancy.
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