Client Experience Specialist

Compensation & Role Details:

Expected Salary Range: The expected base salary range for this role is between $70,000 – $80,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI may be used during the hiring process.

Jonas Software – Premier Division

Jonas Software is an innovative company seeking a Client Experience star for its SaaS Construction Management Cloud App!

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Client Experience Specialist. This is a great opportunity to join a growing team rolling out a brand new product.

JOB RESPONSIBILITIES:

Become the product expert

Troubleshoot and resolve customer issues in a timely manner

Train users over the phone and online meetings on how to complete different tasks using the application

Deliver remarkable customer service through empathy and professionalism

Improve the knowledge base and training materials to help users

Assist with process improvement

Other duties as assigned

JOB QUALIFICATIONS:

3-5+ years of customer support experience preferably in the software industry

Basic accounting knowledge and technical skill

Passionate about providing remarkable customer focused service that makes clients ask for you by name

Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills

Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results

Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener

Technically inclined with the motivation to learn new technologies

Working experience with business or ERP applications would be considered an asset

Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines

Bachelor’s degree / college diploma

Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Premier

37.5

1

Regular

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.