Client Engineer

This role can be located in Hutchinson, Salina, McPherson, Great Bend, or a nearby surrounding community in Kansas.

Essential Job Responsibilities

• Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
• Identify, document, prioritize, troubleshoot, and escalate service requests
• Facilitates the restoration of normal service operation while minimizing impact to the end-user
• Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics and Education

• Client service oriented and positive participating team member
• Onsite hardware set up and support experience, preferably with an MSP
• Strong mechanical aptitude, working with tools and various networking supplies
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Server and networking hardware support experience required
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Must be able to travel onsite to client premises
• Experience with using networking tools

Physical/Mental Requirements

• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities effectively
• Willingness to lift and move IT equipment as needed

Working Conditions