Client Director
Role Overview
The Client Director owns one or two high-value global banking accounts as the primary relationship owner and trusted advisor.
The role drives multi-year account growth through customer engagement, value creation, and coordination of internal resources.
The role carries a stated annual quota of £5 million to £10 million.
Key Skills for This Role
Full Job Posting
Role overview
The Client Director owns one or two high-value global banking accounts as the primary relationship owner and trusted advisor.
The role drives multi-year account growth through customer engagement, value creation, and coordination of internal resources.
The role carries a stated annual quota of £5 million to £10 million.
Account ownership and growth
- Serve as executive sponsor and primary contact for global strategic banking accounts; align internal resources to develop tailored solutions.
- Create multi-year account plans using customer objectives, competitive intelligence, and strategic growth roadmaps.
- Develop trusted relationships with senior client stakeholders and lead executive engagement and business reviews.
- Pursue renewals, cross-sell, upsell, and expansion into new use cases, divisions, or geographies.
- Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance.
Solution and internal coordination
- Work with Pre-Sales and technical architects to design and position solutions aligned with customer priorities and measurable outcomes.
- Coordinate Customer Success, Sales Specialists, Product, Delivery, Operations, and other internal teams.
- Maintain forecasts and deal progression in Salesforce and identify pipeline risks and opportunities.
- Champion customer needs internally and contribute to product and services evolution, executive briefings, and advisory boards.
Skills and expertise
- Requires deep financial-services expertise, including selling into and managing relationships with global banking organisations.
- Requires understanding of banking-sector regulatory, operational, and risk challenges.
- Requires strategic cross-functional leadership, executive presence, and stakeholder management.
- Requires solution selling, business case development, opportunity origination, and deal-shaping capability.
- Requires understanding of cybersecurity services.
Success measures
Measures include annual revenue and quota attainment of £5 million to £10 million.
Measures include year-over-year account growth, customer retention, renewals, and Net Revenue Retention.
Measures include strategic alignment, customer satisfaction indicators such as NPS and CSAT, and internal stakeholder feedback.
Benefits
- Benefits include flexible working options, 25 days of holiday plus bank holidays, and the option to buy up to five additional days.
- Benefits also include health and financial schemes, volunteering opportunities, green car and cycle schemes, and special time off.
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