Client Delivery Director (US)
Role Overview
Lead strategic capability development and workforce transformation by aligning talent, training, and performance initiatives with organizational goals to build a future-ready, high-performing workforce.
To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards.
To oversee quality assurance processes, ensuring adherence to coding standards, implementation of best practices and perform Value creation and KM activities.
To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents.
To create project plans and keep track of schedule for on time delivery as per the defined quality standards.
To work closely with the development team, On-site Engineers to understand technical requirements and work with them to address and resolve technical issues.
Identify & flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies / contingency plans to address risks and provide regular project updates to key stakeholders
Full Job Posting
Job Summary
Lead strategic capability development and workforce transformation by aligning talent, training, and performance initiatives with organizational goals to build a future-ready, high-performing workforce.
To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards.
To oversee quality assurance processes, ensuring adherence to coding standards, implementation of best practices and perform Value creation and KM activities. To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents. To create project plans and keep track of schedule for on time delivery as per the defined quality standards. To work closely with the development team, On-site Engineers to understand technical requirements and work with them to address and resolve technical issues. Identify & flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies / contingency plans to address risks and provide regular project updates to key stakeholders
Key Responsibilities
- Design and implement structured training programs to build domain-specific upskilling, deskilling, and multi-skilling. 2.Drive capability development through career guidance and structured mentoring, pairing employees with experienced mentors to support growth and progression. 3.Implement the Growth framework to align individual career aspirations with organizational needs. 4.Build a future-ready talent pool by collaborating with L&D and Delivery teams to create targeted learning journeys and establish external certification partnerships. 5.Partner with Delivery teams to lead succession planning, internal mobility, and backfilling of critical roles. 6.Align internal movements with organizational mandates to optimize talent utilization across functions. 7.Collaborate with Reporting Managers on goal setting, quarterly/annual appraisals, and feedback mechanisms. 8.Drive capability-oriented resourcing and recruitment by working closely with recruitment and resourcing teams to calibrate skill sets, develop JDs, and manage approvals and onboarding. 9.Execute process transformation initiatives as per the requirement 10.Focus on successfully implementing repeatable solutions across projects within the sub-capability to ensure consistency and scalability. 11.Provide expertise in customer lifecycle activities, contributing to development and documentation efforts that enhance process absorption and delivery readiness. 12.Develop and provide golden process maps and SIPOC documentation to standardize and drive effective solutioning across the sub-capability
- Design and implement structured training programs to build domain-specific upskilling, deskilling, and multi-skilling.
- Drive capability development through career guidance and structured mentoring, pairing employees with experienced mentors to support growth and progression.
- Implement the Growth framework to align individual career aspirations with organizational needs.
- Build a future-ready talent pool by collaborating with L&D and Delivery teams to create targeted learning journeys and establish external certification partnerships.
- Partner with Delivery teams to lead succession planning, internal mobility, and backfilling of critical roles.
- Align internal movements with organizational mandates to optimize talent utilization across functions.
- Collaborate with Reporting Managers on goal setting, quarterly/annual appraisals, and feedback mechanisms.
- Drive capability-oriented resourcing and recruitment by working closely with recruitment and resourcing teams to calibrate skill sets, develop JDs, and manage approvals and onboarding.
- Execute process transformation initiatives as per the requirement
- Focus on successfully implementing repeatable solutions across projects within the sub-capability to ensure consistency and scalability.
- Provide expertise in customer lifecycle activities, contributing to development and documentation efforts that enhance process absorption and delivery readiness.
- Develop and provide golden process maps and SIPOC documentation to standardize and drive effective solutioning across the sub-capability
- Skill Requirements
- Other Requirements
About HCL Technologies
HCL Technologies is a global IT services and consulting company offering digital, engineering, cloud, and AI solutions. Headquartered in Noida, India, it serves clients across industries in over 60 countries.
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