Client Delivery and Account Opening Manager

Overview

Duties & Responsibilities

• Meet tight client deadlines and remain available to support clients outside standard business hours when required.
• Build personal capability and contribute to strengthening team knowledge of SSV operations.
• Understand, follow, and demonstrate compliance with all applicable internal and external rules, regulations, and procedures, with particular focus on Internal Controls and Group Compliance policies.
• Maintain HSBC internal control standards, including timely closure of internal/external audit actions and addressing matters raised by external regulators.
• Understand the operational risk scenarios relevant to the role and act in a way that appropriately considers and mitigates operational risk.
• Proactively respond to client services queries relating to account opening.
• Maintain complete and accurate records of all account opening documentation received.
• Co-ordinate account opening activities with the GSC to ensure accounts are opened accurately and within agreed timelines.
• Ensure Standing Instructions (SIs) are updated and communicated to operations teams in a timely manner.
• Maintain accurate account-opening static data and ensure it is reviewed at least annually.
• Ensure client fee set-ups are current, accurate, and reviewed annually.
• Support Line Management in meeting AML regulatory requirements and HSBC Group standards.

**Experience &** **Qualifications:**

• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)
• Minimum 2 to 5 years’ experience in custody and clearing account opening and fee billing.
• Excellent knowledge of custody and securities services industry
• Experience in both clients facing and back-office roles
• Team player with good influencing and negotiating skills
• Ability to work in a pressurized environment and manage priorities effectively
• Ability to apply innovative solutions to resolving client demands
• Excellent communication skills
• Ability to multi-task with minimal supervision
• Excellent time management and prioritization of work tasks
• Self-motivated, enthusiastic and proven rapid learning capabilities
• Arabic speaking would be an added advantage
• For further details and application information please visit our careers site, searching for reference number **43811**.
• We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.
• HSBC is committed to building a culture where all employees are valued, respected and opinions count.
• We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued by The Hong Kong and Shanghai Banking Corporation Limited