Client Customer Service Advisor - (Client Partner)

Role Type: Hybrid, full time, 37.5 hours

First Intuition (FI) is a fast-growing, innovative accountancy training provider committed to delivering outstanding learning experiences.

At FI, our commitment to excellence is driven by our core driving principle of putting people first.

We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses.

We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances.

This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

We are looking for an enthusiastic, organised and dedicated individual to join our client services team.

You will be responsible for looking after our clients and will be expected to offer a quality service both to the employees/ apprentices within your remit but also to the employers.

We will provide full training, but the ideal candidate will be a fast learner, have good attention to detail and relevant client service experience.

• To be responsible for the excellent account service to FI clients, both for exams only and apprenticeships.
• Responsible for onboarding learners onto their apprenticeship programmes, ensuring all eligibility & suitability criteria is met in line with the DFE funding regulations.
• Responsible for planning the programmes for new apprentices and commercial learners, ensuring each programme is suitable for and tailored to the learner and employer needs.
• Contractual arrangements through to delivery
• To ensure continuous improvements are looked for in the service offered and to work with other members of the FI team to deliver these
• Business development activities such as following up on new client leads and taking them through to delivery.
• Maintaining student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.

• Experience of delivering high quality client service
• Confident and professional
• Ability to deliver key information to employers and their learners
• Strong organisational skills

• Up to date knowledge of apprenticeship standards
• Sound knowledge of apprenticeship programmes and standards to ensure compliance with Ofsted and ESFA Regulations
• Understanding of the accountancy sector/qualifications (AAT, ACCA, CIMA, ICAEW)

• 25 days annual leave (based on fulltime hours) PLUS bank holidays
• 3 FI Days per year
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance following probation
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes.

All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check.

This post is exempt from the Rehabilitation of Offenders Act 1974.

All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.