Client Care Supervisor
Key Skills for This Role
Full Job Posting
Responsibilities
- Conduct assessments for potential clients to understand their needs.
- Build trust with clients and their families.
- Present customized care plans to bring in new clients.
- Maintain strong relationships with current clients.
- Monitor clients' health conditions and needs.
- Provide exceptional customer service and address concerns.
- Regularly visit clients to assess their well-being.
- Update care plans as clients’ needs change.
- Keep accurate client documentation.
- Give clear directions for caregivers.
- Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
- Identify opportunities to increase billable hours and services.
- Implement marketing initiatives to attract new clients.
Requirements
- 2+ years in sales, marketing, or business development (healthcare or home care preferred).
- Proven track record of meeting goals.
- Excellent written and verbal communication skills.
- Customer-focused with a passion for quality care.
- Friendly and able to build lasting relationships.
- Ability to work both independently and as part of a team.
- Comfortable visiting clients in their homes.
- Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.
- Work Schedule
- Hours: Monday – Friday, 8 AM - 5 PM
- Location: 25% office work, 75% client visits
- Pay Range: $26.44 - $28.85 / Hr
Preferred Qualifications
- 2+ years in sales, marketing, or business development (healthcare or home care preferred).
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