Client Care Coordinator
Full Job Posting
Duties of a Client Care Coordinator
- · Provide professional pet aftercare services with compassion and empathy
- · Manage client enquiries across various platforms
- · Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- · Assist clients during viewings and collection of ashes with professional and empathy
- · Prepare client viewing rooms and ensure its up to high standards
- · Manage client payments across multiple platforms
- · Ensure accurate and timely data entry of client and veterinary information
About you
· Exceptional customer service skills, you are an effective and clear communicator
· Intermediate Microsoft suit experience
· Strong organisation skills and thrive in a clean and tidy environment
· An ability to handle deceased pets in a professional manner as and when required
· Ability to effectively manage multiple tasks at a fast-paced environment
· Looking for professionals with exceptional resilience and learning capabilities
About InvoCare
Private Australian funeral-services provider operating funeral homes, cemeteries, crematoria, memorial parks, and pet-cremation businesses for families.
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