Client Care Coordinator
Full Job Posting
Key Responsibilities:
- Customer Journey Management
- Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
- Coordinate, screen, and confirm appointments via phone and in-person engagement.
- Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.
- Administration & Operations
- Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
- Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
- Drive appointments and store performance through proactive outbound calling to potential and existing customers.
- Sales & Marketing Support
- Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
- Must-Have Qualifications:
- High school diploma or equivalent.
- 2+ years of administrative experience, preferably in a medical setting.
- 2+ years of experience in a front desk or reception capacity.
Preferred Qualifications:
- 2+ years of appointment management experience.
- Previous experience working within a healthcare setting.
- Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
- Proficiency in Microsoft Office and Windows.
- Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.
- Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.
- Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.
- Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
- #IND3
About EMEA - Germany
Global leader in hearing care services and solutions.
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