Client Care Assistant

Health and wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks’ annual leave plus Bank Holidays, rising with length of service

Extra ‘Day for You’, a paid day off just for you

Additional support

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

Typically, in this role, you’ll:

Carry out reception duties, greeting clients on arrival, and updating records

Triage the impact of emergency appointments, contacting clients and rearranging as needed

Manage the practice diary to ensure appointment availability is optimised to team skillset

Answer client phone calls and manage messages

Ensure appointment slots are available for clients to book online

Process any repeat prescription order requests

Work collaboratively within a supportive team