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Client Care Assistant
Medivet & Partners
England, GBR
Full-time
Entry
Onsite
Discovered 4 days ago
Client-facing careReception skillsNumeracyOnline appointment booking systemsClient communicationVeterinary reception
Role Overview
Join Medivet Billinge as a Client Care Assistant providing front-of-house support.
Serve as a first point of contact for client calls and visits, supporting clients, patients, and colleagues.
Key Skills for This Role
Client-facing careReception skillsNumeracyOnline appointment booking systemsClient communicationVeterinary reception
Full Job Posting
Role overview
Join Medivet Billinge as a Client Care Assistant providing front-of-house support.
Serve as a first point of contact for client calls and visits, supporting clients, patients, and colleagues.
About you
- Bring strong client-facing care and reception skills, good numeracy, and experience using online appointment booking systems.
- Be able to prioritise, stay calm under pressure, work flexibly, learn, and contribute as a team player.
- Previous veterinary receptionist experience is desirable.
What you’ll do
- Greet clients, perform reception duties, and update records.
- Triage emergency appointment impacts, contact clients, and rearrange appointments as needed.
- Manage the practice diary to optimise appointment availability against team skillsets.
- Answer calls and manage messages; ensure slots are available for online booking.
- Process repeat prescription requests and collaborate with the team.
Benefits
- Health Cash Plan from day one, 24/7 counselling and wellbeing support, and Life Assurance of three times salary.
- Five weeks’ annual leave plus Bank Holidays, increasing with service, and an additional paid Day for You.
- Cycle to Work, season ticket loans, and discounts on Medivet products and services.
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