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Client Care Administrator

SkinSpirit
Bellevue, USA
Part-time
Entry
Onsite
USD 20-28 hourly
Discovered 1 months ago

Full Job Posting

What You Will Do

  • Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
  • Provide excellent client care and customer service
  • Answer and screen high volume of inbound phone calls
  • Manage appointments (scheduling, moving and canceling appointments)
  • Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
  • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Accurately complete client transactions
  • Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
  • Perform opening and closing duties of the clinic
  • Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
  • Maintain complete confidentiality in all guest matters in accordance with company policy
  • Assist with other duties and projects as assigned by management

What You Will Bring

  • High School Diploma or GED required; AA preferred
  • 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
  • Exceptional customer service skills
  • Ability to be efficient and productive in a fast-paced environment
  • Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
  • Must be a team player
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
  • Social media experience is a plus
  • Excellent, written, verbal and interpersonal skills
  • Great attention to detail and accuracy
  • Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
  • Experience in medical office/understanding of cosmetic procedures/skin care products
  • Experience with Zenoti or other POS systems preferred by not required
  • Prolonged periods of: Sitting at desk and working on a computer Repeating of same movements Talking and hearing
  • Sitting at desk and working on a computer
  • Repeating of same movements
  • Talking and hearing
  • Occasional periods of: Standing, walking, use of hands and fingers, handling or feeling Reaching with hands and arms Climbing or balancing, stooping, kneeling, crouch or crawl Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
  • Standing, walking, use of hands and fingers, handling or feeling
  • Reaching with hands and arms
  • Climbing or balancing, stooping, kneeling, crouch or crawl
  • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

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