Client Advisor

Overview and purpose of role

Key Responsibilities of the role

• *Service Delivery*
• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge training.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
• Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for exam
• *ple.*
• *Results Driven*
• Demonstrating competent awareness of our overall business performance and the surrounding market/industry.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Awareness of the business strategy, engaged in prioritizing the appropriate products or alternatives for successful sales res
• *ults.*
• *Product Knowledge*
• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilized, and how to care for the pr
• *oduct.*

*Relationship Building & Customer Relationship Man*

• agement
• Building and maintaining quality relationships with clients, resulting in strong sales performance.
• Ensuring loyalty to the brand by development of these relationships through personal interaction and active client-telling.
• Driving CRM in your location and maintenance of your client file/book.
• Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.
• *Teamwork*
• A proactive member of the team, working towards achieving tasks set and to meeting the store targets and goals.
• Partner effectively and collaboratively with all team members to contribute to a professional and rewarding workplace culture.
• Assisting the management team alongside fellow colleagues to support with the daily operations or back-office activities of the location.
• ***Skills and Requirements:***
• *In order to deliver the main responsibilities of the role, you will need the followin*
• g skills:
• Proven experience in a luxury retail or service environment.
• Proficient in Microsoft Outlook and Excel.
• Proficient in English
• Ability to follow all steps of the Christian Louboutin Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at one time for example.
• Strong client-telling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship
• Management of client communication in a luxury way, respecting our guidelines on social networks such as WhatsApp, Instagram for example.
• Be a consistent ‘Top Seller’ and able to analyze own KPI and sales results and react accordingly to achieve personal and store results to demonstrate strong business acumen.
• Experience in cash handling procedures.
• Where or when there is no specific stock assistant able to receive products delivery, enter the products in the system, store and sort the products, tidy the stock room maintain high level of service for other members of the team and corporate
• functions.
• ***Our Business:***
• *Christian Louboutin opened his first boutique in Paris in 1992.
• An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles.
• The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin.
• The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017.
• With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.*
• *Our people are at the heart of our brand.
• We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role.
• Our colleagues have in common the passion and dedication to our Brand, and its continued success.*
• ***Our Values:***
• *We are down to earth – we stand with authenticity, integrity and respect.*
• *We have passion – we drive the business with agility and care and we are committed t*
• *o excellence.*
• *We have happiness in all that we do – As a team player, we collaborate with positivity, open-minded*
• *ness and fun.*
• *We work with inspiration – we envision the future with confidence, creativity and freedom.*
• ***If the shoe fits***
• ,
• walk with us…

Diversity, Equity, and Inclusion