Client Advisor
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Key skills for this role
About the Role
Velvet Desert is a jewelry brand where timeless heritage meets modern sensuality, offering refined pieces designed in Spain and crafted with recycled metals. The brand focuses on durable, high-quality creations that are water resistant, tarnish resistant, and made with meticulous attention to detail.
Key Skills for This Role
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Company Description
Velvet Desert is a jewelry brand where timeless heritage meets modern sensuality, offering refined pieces designed in Spain and crafted with recycled metals.
The brand focuses on durable, high-quality creations that are water resistant, tarnish resistant, and made with meticulous attention to detail.
Positioned between fine jewelry and accessible luxury, Velvet Desert delivers statement-driven designs with a strong ethical foundation.
Each collection is influenced by Middle Eastern roots and contemporary culture, emphasizing sustainability, elegance, and responsible artistry.
Team members join a growing brand that values creativity, craftsmanship, and conscious design.
Role Description
As a Client Advisor at Velvet Desert, you will be a key ambassador of the brand, delivering a welcoming, inclusive, and elevated in-store experience in the Doha Metropolitan Area.
In this full-time, on-site role, you will greet clients, understand their preferences, and guide them through the collection to curate personalized recommendations that reflect Velvet Desert’s aesthetic and values.
You will handle day-to-day sales activities, including product presentations, fitting and styling support, transaction processing, and after-sales care.
The role includes maintaining visual merchandising standards, ensuring product displays are aligned with brand guidelines, and keeping the boutique organized and inviting.
You will also support client relationship building through follow-ups, clienteling, and outreach, while contributing feedback from clients to help refine assortments, services, and the overall customer experience.
Qualifications
- Client service and sales skills, including the ability to build rapport, understand client needs, and provide personalized recommendations.
- Communication and interpersonal skills, with a confident, professional, and empathetic approach to engaging with a diverse client base.
- Luxury retail, fashion, or jewelry experience, with knowledge of styling, product storytelling, and visual merchandising best practices.
- Organizational and problem-solving skills, including managing multiple clients, handling transactions accurately, and resolving issues promptly.
- Cultural awareness and sensitivity, with an appreciation for Middle Eastern heritage, design, and global fashion trends.
- Comfort using point-of-sale systems, basic digital tools, and clienteling platforms to track sales and maintain client records.
- Ability to work full time on-site in the Doha Metropolitan Area, including weekends and peak retail periods as needed.
- Fluency in English; additional language skills (such as Arabic) are an advantage.
- Previous experience in customer-facing roles; experience in luxury or premium brands is preferred but not mandatory.
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