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Client Advisor - Abu Dhabi

Hermès
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Luxury retailClientelingClient relationship buildingPersonalized customer serviceLuxury product knowledgeSales target achievement

Full Job Posting

Sales and client service

  • Welcome clients warmly, acknowledge them upon arrival, and engage with them sincerely.
  • Build rapport through conversation and create a comfortable client experience.
  • Identify client needs and explain relevant product features, benefits, stories, and craftsmanship.
  • Contact current and prospective clients to maintain relationships and inform them about products and services.
  • Invite clients to share their details to support continued relationship management.

Store operations and merchandising

  • Maintain correct store merchandising, return products to their places after presentation, and keep departments stocked.
  • Store or fold products carefully to prevent damage.
  • Support sales-related management tasks and follow administrative procedures for exchanges, returns, and repairs.
  • Complete ad hoc assignments, share client product feedback, and suggest improvements to store operations and service.

Experience and capabilities

  • Previous experience in luxury retail, premium hospitality, or another high-end customer service environment.
  • Strong clienteling and relationship-building skills, with the ability to deliver personalized customer experiences.
  • Good understanding of luxury products, craftsmanship, and brand heritage.
  • Experience achieving sales targets while maintaining service excellence.
  • Ability to collaborate with a boutique team and contribute to operational excellence.

Measures of success

Achieve individual and store sales targets and grow and retain a loyal client portfolio through effective clienteling.

Deliver high customer satisfaction and positive client feedback in line with H2C values.

Demonstrate strong product knowledge and communicate the Hermès story and craftsmanship confidently.

Contribute to cross-selling across product categories and increasing average transaction value.

Show positive teamwork, professionalism, integrity, and embodiment of Hermès values.

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