Client Administrator
Role Overview
Client Administrator in the Client Coordination team, supporting day-to-day operations and service delivery across WorkNest Secure service lines.
Reports to the Head of Client Coordination and supports delivery of offensive security services.
The role is described as fully remote and full-time.
Key Skills for This Role
Full Job Posting
Role overview
Client Administrator in the Client Coordination team, supporting day-to-day operations and service delivery across WorkNest Secure service lines.
Reports to the Head of Client Coordination and supports delivery of offensive security services.
The role is described as fully remote and full-time.
Responsibilities
- Coordinate consultant calendars and locations, client assessments, schedules, prerequisites, and deliverables.
- Support pre-assessment documentation and processes and provide weekly delivery updates to account management on a rota.
- Track KPIs, report progress, and use insights to improve processes and service delivery.
- Support team culture, recruitment, and onboarding when needed.
What you will bring
- Proven ability to manage service delivery operations under pressure and experience in team management and mentoring.
- Strong organization, attention to detail, and ability to handle multiple client engagements.
- Negotiation, communication, stakeholder management, and ability to work independently and collaboratively.
- Proactive, solutions-oriented approach and supportive leadership style.
About IMSM and WorkNest Secure
IMSM provides ISO consultancy and is part of the Axiom GRC division within WorkNest.
WorkNest Secure provides cyber security, information security, data protection, penetration testing, compliance, and governance, risk, and compliance services.
Benefits
- 25 days of annual leave, increasing with service up to 28 days, plus statutory bank holidays and a birthday day off.
- Private medical insurance, wellbeing and gym membership, health cash plan, employee assistance programme, and virtual GP.
- Volunteer days, pension, enhanced family leave and sick pay, electric vehicle salary sacrifice scheme, referral scheme, and social events.
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