Client Accounting Relationship Manager

Establish and cultivate strong, long-term relationships with clients, Business Units (BUs), other WTW offices, B2C colleagues, and other key stakeholders, fostering collaboration and effective communication

Maintain high visibility within Business Units (and WTW intercompany offices) to proactively identify and resolve queries, ensuring efficient issue and query resolution

Organise and lead regular meetings with the BU (and WTW intercompany offices), preferably in-person or via Teams, to drive greater collaboration and achieve successful outcomes

Actively monitor, prioritise and respond to urgent matters, ensuring timely escalation to the Senior Manager and BU, where appropriate, to facilitate swift resolution

Take accountability and demonstrate strategic management of bad debts (B&DD), taking a hands-on approach to reduce outstanding balances and mitigate financial impact to the business

Drive improvements in cash collection performance and KPI metrics, proactively implementing targeted actions to improve and maintain financial performance

Proactive management of designated key clients in collaboration with the Account Controller, swiftly identifying and addressing issues within established timeframes to enhance client satisfaction

Serve as the primary A&S contact for critical client-related issues requiring BU involvement, maintaining regular communication with the Account Controller to agree and direct next steps and define ownership of actions

Provide guidance and support to Mumbai teams on escalated issues, identifying training needs and coordinating with the Team Leader to ensure appropriate support and development opportunities are provided by the Tech Leader

Superior and clear communication, with excellent verbal, written and in-person communication skills to enable direct negotiation of challenging and difficult issues at organisational levels

Excellent negotiation skills

Ability to liaise with multiple stakeholders including domestic and international clients, and internal colleagues

Strong influencing skills; including the ability to take ownership of a given issue and manage this through to resolution

Clear understanding of escalation procedures and effective business communication routes

Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly

Good working knowledge of internal and external processes

Ability to identify opportunities for improvements to practices and procedures

Experience of query and issue resolution

Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]