Clerical Assistant 2

Type of Employment

• Monitor the Pennsylvania Western admissions email account -
• Reply to and/or forward emails within the [email protected] account.
• Manage admissions phone lines -
• Help callers with their questions and/or forward calls to the appropriate person/department through warm transfers
• Provide assistance to prospective students and applicants throughout the admissions funnel utilizing Slate and Banner.
• Return voice messages and assist callers for all campuses.
• SMS (text messages) – Respond to outreach student replies, assign unassigned messages to the appropriate counselor.
• Greet and provide customer service to walk-in guests.
• Assist in the Welcome Center and event coverage when needed (checking in students and registering using Slate).
• Prepare, organize and submit all application documents (electronic and/or hard copy) for processing.
• Submit any application changes to processing.
• Assist with the creation of admissions mailings, i.e. honors, scholarships, and acceptance packets.
• Attach decision letters and scholarship letters to the students’ records in Slate.
• Defer Deposits upon Approvals.
• Returned Mail flow Mail, Acceptance Packets, and Scholarship Letters. (Inactivate addresses/reach via text/email for updated mailing addresses. Resend packets and letters. Note Slate Records.
• Input Inquiry Cards (RFI’s) from Open Houses, College Fairs, Sports Recruits, emails, etc.
• Provide support and guidance to student workers.
• Monitor admissions recruitment print materials, products, and promotional items/update spreadsheet and reorder as needed.

• Knowledge of the use and functionality of Microsoft Office Suite software.
• Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation.
• Ability to use an alphanumeric keyboard.
• Ability to proofread information for conformance with prescribed standards.
• Ability to sort and file information.
• Ability to perform mathematical calculations.
• Ability to follow oral instructions.
• Ability to read and understand written materials.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.

• Six months as a Clerical Assistant 1 (Commonwealth title); or
• Graduation from high school; or
• An equivalent combination of experience and training.