Cleaning Specialist

Job Summary

Cleaning Operations Responsibilities

• Perform deep cleaning, general cleaning, move-in/move-out cleaning, and specialized cleaning services as assigned.
• Carry out professional sofa cleaning, upholstery cleaning, carpet cleaning, curtain cleaning, mattress cleaning, and rug cleaning services using approved methods and equipment.
• Assess fabric and material types and select appropriate cleaning techniques and chemicals to avoid damage.
• Operate professional cleaning equipment including carpet extraction machines, upholstery cleaning machines, scrubber dryers, pressure washers, steam cleaners, vacuum systems, and polishing machines.
• Remove stains, odours, dust, allergens, and contaminants from carpets, sofas, curtains, mattresses, and upholstered furniture.
• Clean and sanitize floors, carpets, furniture, kitchens, bathrooms, glass surfaces, and other designated areas to company standards.
• Follow cleaning schedules, checklists, and client-specific requirements.
• Ensure all work is completed efficiently while maintaining the highest standards of cleanliness and presentation.
• Identify and report maintenance issues, damages, or health and safety concerns observed at client premises.
• Conduct quality checks to ensure customer satisfaction before leaving site.

Chemical Handling & Storage Responsibilities

• Safely use, dilute, store, and handle cleaning chemicals in accordance with manufacturer instructions and company procedures.
• Maintain knowledge of Material Safety Data Sheets (MSDS) and chemical safety requirements.
• Select and apply appropriate cleaning agents for different fabrics, materials, carpets, mattresses, curtains, and upholstery.
• Ensure proper labelling, storage, and inventory management of cleaning products and consumables.
• Follow all health, safety, and environmental regulations relating to chemical usage.
• Monitor stock levels and report shortages to supervisors.
• Maintain cleanliness and organization of cleaning equipment, storage rooms, and company vehicles where applicable.

Customer Service Responsibilities

• Provide professional, courteous, and friendly service to clients at all times.
• Communicate effectively with customers to understand requirements and address concerns.
• Explain cleaning processes, expected outcomes, and aftercare recommendations to clients when required.
• Represent the company in a professional manner while on client premises.
• Handle customer requests, feedback, and complaints professionally and promptly.
• Build positive relationships with clients to support customer satisfaction and retention.
• Ensure clients are informed of completed works and any recommendations where appropriate.

General Responsibilities

• Follow company policies, procedures, and health and safety requirements.
• Maintain all cleaning equipment in good working condition and report defects immediately.
• Attend training sessions and participate in continuous improvement initiatives.
• Work effectively as part of a team while also being capable of working independently.
• Assist with additional cleaning projects and operational requirements as directed by management.

& Experience

• **Minimum 2 years of proven professional cleaning experience in residential, commercial, hospitality, facilities management, or specialist cleaning services.**
• Demonstrable experience in sofa cleaning, upholstery cleaning, carpet cleaning, curtain cleaning, mattress cleaning, and stain treatment.
• Demonstrable experience operating professional cleaning machinery and equipment.
• Strong knowledge of cleaning chemicals, fabric care, chemical safety, dilution procedures, and storage requirements.
• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality standards.
• Ability to work independently and manage time effectively.
• Physically fit and capable of performing manual cleaning duties.
• Basic English communication skills required; additional languages are an advantage.
• UAE driving licence is an advantage.

Important Note

Working Conditions

• Site-based work across multiple client locations.
• May require evening, weekend, and public holiday work depending on operational requirements.
• Ability to work indoors and outdoors in varying environmental conditions.
• Physical ability to stand, bend, lift, move equipment, and perform cleaning activities throughout the working day.
• Pay: AED2,000.00 - AED3,500.00 per month