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Claims Workforce Operations Manager
Auto Club Enterprises
Coppell, USA
Full-time
Manager · 4–6 years experience
Onsite
Discovered 2 weeks ago
tableau
Role Overview
Assists Executive management team in the implementation of long- and short-range planning, policies, programs and objectives for Claims.
Works closely with Management to develop and implement plans to achieve strategic goals.
Acts as a liaison between Claims and other departments in support of operational and organizational goals and objectives.
This position is responsible for managing the day-to-day and overall administrative processes for the Claims business unit.
Key Skills for This Role
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Full Job Posting
Qualifications
- Bachelors Equivalent combination of education and experience Preferred
- 7-9 years Progressively increasing responsibility in an area such as budgetary and financial analysis, business performance, operational excellence, or operations management. Required
- 4-6 years Management/Supervisory Preferred
- Professional verbal and written communication skills required.
- Proficiency in Microsoft Office software products, including Outlook, Word, Excel, PowerPoint and Access required. Additional computer software skills such MS Project and Publisher desired.
- General organizational and time management skills required, as well as the ability to multitask. Meet project deadlines as set by management.
- Proven interpersonal skills working in a team environment, creating a motivation for high achievement.
- Must be able to delegate and oversee projects and assignments to other employees as directed.
- Advanced verbal and written skills.
- Ability to express complex technical concepts in terms non-technical people can understand.
- Ability to interface with Senior Management
- Ability to accurately compile, analyze and provide reporting for large quantities of complex data.
- Knowledge of Claims-specific applications such as MRM Portal, Claims Portal, Business Objects, and Tableau preferred.
- Travel Requirements
- Occasional travel to off-site business meetings or conferences. (5% proficiency)
- #LI-SM1
- Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
- travel, entertainment, services and more!)
- Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
- "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
- AAA is an Equal Opportunity Employer
- Our organization participates in E-Verify
Preferred Qualifications
- Bachelors Equivalent combination of education and experience Preferred
- 4-6 years Management/Supervisory Preferred
- Proficiency in Microsoft Office software products, including Outlook, Word, Excel, PowerPoint and Access required. Additional computer software skills such MS Project and Publisher desired.
- Knowledge of Claims-specific applications such as MRM Portal, Claims Portal, Business Objects, and Tableau preferred.
About Auto Club Enterprises
Insurance17000 employeesFounded 1900
Provider of insurance, travel, financial, and roadside assistance services.
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