Claims Triage Adjuster, Night Shift, Remote- Anywhere in Canada

ClaimsPro LP

Claims Triage Adjuster, Night Shift, Remote- Anywhere in Canada

Compensation range: $0.00 – $0.00 hourly

We have an existing opportunity for a Claims Triage Adjuster (Night Shift) to join our team! This is a remote position that can be situated anywhere in Canada.

This night shift after Hours Desktop / Remote Adjuster role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This is an after-hours, remote / desk top role. The shift is Monday-Friday from 4:30pm-12:30am on call working from home .

This role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This will be an after-hours, remote / desk top role. Hours could potentially be 4:30pm – 8:30am, 8pm-8am (EST) on call working from home.

Job Responsibilities and Expectations

Monitor after hours claims line

Triage new claims against national/regional expectations

Meet or exceed Client KPIs

Reliability and availability to answer calls when they come through

Qualifications & Experience

University degree or post-secondary education related to insurance

Minimum of 2 years’ relevant experience

Some Experience with property claims (Wind, Water, Fire, etc.) is an asset.

Equivalency in combination of education and experience will be considered.

Ongoing commitment to education and learning.

Effective analytical skills, including identification of cause and effect dynamics

Good investigative manner

Adjuster’s license, or currently pursuing CIP designation is required.

Organizational Alignment:

Operational effectiveness and efficiency

Customer Service: offering “best-in-class” experience/services to our customers.

Quality: Providing timely and quality responses to customers

Key Performance Factors:

Create and build relationships within Emergency Claims Services

Meet or exceed contact timelines

Environment/Working Conditions

Ability to work from home.

Quiet work environment to be able to accept and traige calls during 8 hour shift.

Positive team dynamics.

Competitive Compensation: $20-21/hour.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

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