Claims Trainer

Assist with the development of Claims Department training curriculum

Plan, prioritize and identify training needs for new projects, initiatives and change, including preparation of communication tools

Participate in delivering training sessions to the Claims department on policies, procedures and Best Practices

Create and maintain training content, job aids, and reference materials for the Claims team

Partner with Claims Leadership in ensuring that the Department meets its objectives and goals

Lead people to change, moderating discussions, building moments of reflection, being an expert and sharing his/her expertise, presenting, mentoring, etc

Assist with identifying knowledge gaps, creating and implementing solutions to improve employee performance

Provide administrative support to the Claims Department during training downtime

Handle or assist with claim files during training downtime to support department workload and maintain hands-on claims expertise

Keep up to date with developments in the claims industry

Perform other duties and special projects as assigned

5+ years of claim handling experience in Commercial Auto, General Liability, Professional Liability

3+ years experience in training program development

Strong communication, collaboration, interpersonal, leadership, and organizational skills are necessary

Subject Matter Expert detailed knowledge of marketplace activities, industry concepts and best practices

Advanced Research Skills to ensure that learning materials are relevant and inspiring

Engaging, Enthusiastic and Effective Communication Skills ~ clear, concise delivery that can meet various learning styles, create an active learning atmosphere

Creative thinker with a flexible and strategic approach that fits any environment

Active listener, able to ask the right questions, recognize and offer solutions to meet the needs

Adaptable to a fast-paced and ever changing environment, comfortable shifting between training, administrative, and claim handling responsibilities as department needs evolve

Bachelor’s Degree required in business, education, training, or communications

Insurance coursework (i.e., CPCU, IIA) preferred

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.