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Claims Support Supervisor - Auto Insurance

United Automobile Insurance Company
Remote, USA
Full-time
Mid
Remote
Discovered 4 weeks ago
Microsoft Office

Full Job Posting

  • Lead, coach, and support a team of licensed fast track adjusters serving as elevated points of contact for policyholders and claimants.
  • Oversee accurate processing of first payments to insureds, shops, and related parties, as well as reissuance of payments previously issued on a claim.
  • Review, Approve, and guide team explanations of coverage, policy terms, claim status, liability, and next steps to ensure accuracy, consistency, and appropriate licensed-level service.
  • Review and approve payments, and letters to parties to ensure accuracy and compliance.
  • Handle supervisor escalation calls and activities as needed.
  • Review and approve fault ratings and coverage resolutions as needed.
  • Provide oversight of coverage and liability reviews on insured losses and ensure decisions are supported by claim data, properly documented, and within assigned authority.
  • Handle escalated questions and disputes beyond adjuster authority; determine when a matter requires management involvement or referral to an upper-level adjuster.
  • Audit calls, claim notes, payment activity, and decision quality for compliance with company policy, Florida DFS regulations, and documentation standards.
  • Monitor productivity, quality, attendance, customer service, payment accuracy, and claim-resolution metrics; communicate expectations and manage performance concerns.
  • Conduct regular one-on-ones, coaching, training, and development activities; ensure licenses remain active and required training is completed on time.
  • Manage daily staffing, workload, call coverage, and priorities so the team responds effectively to customer needs and moves eligible claims toward closure.
  • Serve as a licensed resource for the team and entry-level CSRs; identify trends, process gaps, and training needs and recommend operational improvements.
  • High school diploma or equivalent; associate degree preferred.
  • Active Florida 6-20 All-Lines Adjuster license in good standing is required.
  • Prior P&C insurance service or claims experience is required; UAIC experience and previous leadership or coaching experience are preferred.
  • Strong communication, organization, analysis, coaching, and conflict-resolution skills with sound independent judgment.
  • Bilingual English/Spanish preferred; proficiency with claim systems, contact-center tools, reporting, and Microsoft Office applications.
  • 401(k) Retirement Savings Plan with employer match.
  • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
  • Paid Time Off, Holidays, and Leave programs.
  • Flexible spending accounts
  • Basic Life Insurance and Voluntary Life/ADD
  • Short Term and Long-Term Disability

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