Claims Supervisor

GENERAL FUNCTION The Payments Supervisor leads the payments production team and oversees daily payment processing to ensure accuracy, timeliness, and compliance. The role monitors productivity and quality, develops remediation plans, coaches and develops staff, and fosters a culture of accountability and collaboration. The supervisor manages key payment governance processes, analyzes performance trends, supports audits, partners with leadership on process improvements, and provides clear updates to leadership. MAJOR DUTIES AND RESPONSIBILITIES Lead the productivity, quality, and development of the payments production team while promoting accountability and collaboration. Monitor performance against standards; implement remediation plans when needed. Prepare recurring performance and risk reports for leadership. Coach and develop team members through training, feedback, and skill building. Maintain payment policies and desk procedures to support compliance and controls. Analyze trends to identify efficiency and accuracy opportunities. Oversee RTB activities including daily disbursements, ACH rejections, payment controls, payment inquiries, check/ACH tracers, and related processes. Own key governance activities, including 1099 processing, prompt pay exception monitoring/reporting, and adherence to payment control requirements. Support prefund reporting and coordination with Finance. Provide audit support, including responding to inquiries and supplying documentation. Partner with the Payments Manager to implement process and workflow improvements. Communicate effectively with internal partners to research, resolve, and escalate issues. Handle escalations with professionalism, clarity, and urgency. BASIC QUALIFICATIONS Bachelor’s degree or equivalent experience 3+ years of supervisory experience Experience with payment platforms, including SAP Proficiency with Excel Strong analytical, communication, and problem‐solving skills PREFERRED QUALIFICATIONS Supervisory experience in payment production or financial operations Knowledge of 1099 reporting, prompt pay standards, and payment compliance Experience supporting audits or working within control frameworks Healthcare or managed vision care experience Experience with BI tools, report building, or query writing Experience contributing to process improvement initiatives This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.