Claims Service Manager

Advocate a customer-centric culture through proactive relationship engagement with key Agency contacts and operational management and a high-level customer service focus.

Ensure that all practices meet contractual, legislative, and business requirements.

Lead claims teams to ensure all performance metrics are met so that the business complies with all contractual requirements.

Implement processes and a claims management model that ensures return to work (RTW) outcomes and business targets are met or exceeded.

Provide strategic claims management recommendations to improve worker recovery timeframes.

Collaborate with manager and peers to develop and implement innovative approaches to continuously improve in both performance and the end customer experience

About you

Extensive experience in Workers Compensation and knowledge of Workers Compensation Legislation and Regulation.

Expert knowledge of relevant regulatory and/or legislative compliance requirements that impact the business as well as Workers’ Compensation claims management models and cost drivers

Ability to communicate effectively and work collaboratively with diverse team members

Significant experience in a people leadership role in a complex, matrixed workers compensation insurance organisation

Demonstrated ability to lead, coach and empower people to develop individual and team potential

Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.

Demonstrated experience of strategy development and is able to work with multiple teams to align understanding of relevant regulatory/legislative compliance requirements impacting the organisation, translating vision to action to achieve desired results.

Highly developed stakeholder management skills which enable cross functional thinking in the development and implementation of strategies.

Able to partner effectively with senior business leaders and establishing strong professional relationships externally and across the enterprise to influence outcomes.

Excellent written and verbal communication skills, capable of communicating with clarity, impact, and influence.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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