Claims & Risk Management Support Leader

Location: Hybrid in Wisconsin - multiple locations

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.

Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.

Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Claims & Risk Management Support Leader , you will be responsible for the processes and operations related to the servicing of clients and their claims, and supervising two team members.

Contact with clients, carriers & internal customers on a regular basis to serve as advocate, liaison, mediator and resource

Coordinate with client/insured to assist with coverage issues

Participate in presentations with clients and prospects as requested

Lead and streamline claims, risk management, and client resource support operations to deliver a consistently high level of client service

Supervise and mentor specialty team members while promoting collaboration, accountability, and professional growth

Drive proactive service initiatives that deliver value and strengthen client relationships

Partner with internal stakeholders to improve workflows, operational efficiency, and service consistency

Support hiring, onboarding, training, and ongoing development of team members

Conduct performance evaluations, provide coaching, and create development plans to enhance team effectiveness

Lead team meetings, establish goals, and develop action plans that support departmental objectives

Monitor adherence to established procedures, conduct operational reviews, and implement process improvements as needed

This position is Hybrid

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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