Claims Representative

CRST’s Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. From delivery to installation and assembly, demand for these services has grown significantly. Home Solutions is proud to work with retail and client partners to provide convenient solutions for consumers.

How You’ll Work :

Location: Onsite-Amherst NY

Hours: Monday to Friday (8:00 am to 4:30 pm)

Compensation: Compensation: This pay scale represents a good faith estimate of the hourly range the company reasonably expects to pay upon hire for this position: $23 – $25 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Responsible for taking first report calls of accidents from drivers, assigning adjusters as needed, inputting the information into the computer system, notifying third-party administrators of accidents and performing required follow-up on all these functions. Management, analysis and processing of—and reporting on—insurance and self-insurance programs and claims. Risk management personnel manage the company’s risk by analyzing and purchasing risk transfer products, assessing, investigating and settling claims to limit ultimate liability, monitoring and assisting the work of outside legal counsel and third-party claims administrators, and reporting on loss history and trends to safety and operations departments and executive leadership.

Essential Duties and Responsibilities :

Take first reports of accidents and Enter accident information into computer

Obtain and file copies of police reports, photos and other accident-related documents

Follow up on missing documentation regarding the accident

Execute the investigation for root cause analysis and evaluate liability exposure

Set up third-party field adjusters as needed on more serious claims to get to the scene for documentation to preserve evidence

Communicate accident notices to internal clients

Audit each incident report for accuracy and completeness before escalating the claim status

Coordinate information with the company’s insurers and/or third-party administrator

Commence claims adjudication as directed by supervisor

Obtain records timely for evidence preservation in anticipation of litigation

Required Skills :

1-3 years of previous insurance/claims experience

Customer Service and Communication

Complex Problem Solving and Critical Thinking

Judgement and Decision Making

Good Time Management

Self-Motivated and Detail-Oriented

Experience with claim management systems and Microsoft Office required

Why CRST? CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values :

Safety at the Core of All We Do

Integrity in Every Decision and Action

Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer : CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.