greenhouse
Claims Manager
Amwins
Sunrise, USA
Full-time
Mid · 3–5 years experience
Hybrid
Discovered 2 weeks ago
Full Job Posting
Responsibilities
- Oversee daily claim assignments and ensure timely first contact with all relevant parties.
- Monitor investigations, coverage analyses, and liability decisions for accuracy and completeness.
- Review claim documentation to ensure compliance with company standards and regulatory requirements.
- Coach and develop team members to strengthen investigation quality, communication, and negotiation skills.
- Maintain oversight of reserves throughout the life of the claim; ensure appropriate adjustments are made.
- Ensure timely escalation of potential fraud, severity concerns, recovery opportunities, or complex issues.
- Collaborate with material damage units, injury adjusters, and internal partners to support smooth claim handling.
- Track and report team performance metrics, including timeliness, cycle time, reserve adequacy, quality results, and customer satisfaction.
- Support escalated customer or stakeholder concerns, providing clear explanations of decisions. Promote a positive, high-performing team culture focused on service excellence and continuous improvement.
Qualifications
- 3–5 years of experience in personal auto claims, including Bodily Injury (BI), liability, and physical damage.
- 1-3 years of management experience
- Must be fluent in English, fluent in Spanish is preferred
- Bachelor’s degree or above
- Must have current/active Texas adjuster’s license
- Must obtain Florida adjusters license after hire
- Strong understanding of claim investigations, coverage evaluation, liability assessment, and resolution tactics
- Ability to make sound decisions and guide team members through complex or sensitive claims
- Excellent communication, coaching, and leadership skills
- Strong organizational and time-management skills
- Detail oriented approach with a commitment to accuracy and regulatory compliance.
The Amwins Advantage: Benefits & Perks
- Medical, Dental, Vision available your first day of employment
- Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
- Mental health support including:
- Virtual therapy
- Digital coaching
- 24/7 EAP counseling
- Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
- Health Savings Account with company contributions
- Health Care FSA, Dependent Care FSA, and Commuter Benefits
- Parental Leave and Adoption Assistance
- Voluntary coverage options:
- Life Insurance
- Critical Illness
- Accident
- Identity Theft Protection
- Retiree medical benefits available for Medicare-eligible retirees
- 401(k) with company match
- Generous Paid Time Off and Company Holiday Schedule
- Collaborative, continuing education focused work environment
- Career advancement opportunities
About Amwins
Insurance8100 employeesFounded 1998
Employee-owned specialty insurance distributor serving retail insurance agents with wholesale property, casualty, and group-benefit products.
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