Claims Handler
Full Job Posting
About Willis Towers Watson
Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance. Together, we unlock potential
About the Great Britain – Claims Team This team is part of the Corporate Risk and Broking segment. Its main goal is to deliver excellent outcomes for clients by working closely with clients, third parties, and insurers. The team provides specialist expertise throughout the client journey.
Key services include:
Notifying and settling claims
Setting up systems
Communicating with external parties via email and phone
Creating renewal statistics
Handling queries
Providing client service
Managing documentation and evidence
Overseeing financial matters such as debts and refunds
Principal Duties/Responsibilities
Uphold all Willis Towers Watson values at all times
Meet productivity targets and maintain high quality standards
Complete all assigned work within set deadlines
Manage assigned client portfolios and promptly report any concerns to the line manager
Build effective relationships with both internal and external stakeholders
Maintain data security as per company policy
Be flexible and ready to adjust priorities as business needs change
Adapt to rotating shifts as required
Develop a thorough understanding of business processes
Ensure compliance with all internal and external regulations
Follow all company and statutory procedures to protect clients, colleagues, and the business
Key Competencies
Client focus
Teamwork
Striving for excellence
Innovation
Talent development
Adaptability
Skills:
- Strong verbal and written communication
- Excellent attention to detail
- Logical thinking
- Willingness and ability to learn new processes and systems
- Adaptability to new situations and changes
- Good organizational and prioritization skills, able to meet tight deadlines
- Ability to work independently and as part of a team
- Knowledge:
- Basic knowledge of Microsoft Office, especially Word and Excel
Qualifications
- Bachelor’s degree in any field.
- 0-3 years' experience (insurance experience preferred)
- The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Pre-recorded video interview
- Stage 3: Live video or in person interview with hiring manager and team
- Stage 4: Offer and onboarding
- We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].
- Strong verbal and written communication
- Excellent attention to detail
- Logical thinking
- Willingness and ability to learn new processes and systems
- Adaptability to new situations and changes
- Good organizational and prioritization skills, able to meet tight deadlines
- Ability to work independently and as part of a team
- Basic knowledge of Microsoft Office, especially Word and Excel
Preferred Qualifications
- 0-3 years' experience (insurance experience preferred)
About WTW
Global advisory, broking, and solutions company.
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