Claims Handler

Hybrid Permanent About HF People. Not just lawyers We’re not your typical law firm – we’re people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients’ needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law. About the team This is what our Partner and Head of Outsourced Solutions, David, says about the role; “As a continuously evolving, dynamic team, we proactively seek for our team members to grow and develop their skills both intrinsically within HF and extrinsically with clients to deliver better results. The HF approach is to support and empower teams to continue to build upon their existing skills, to work independently and take initiative handling their workload. We look forward to welcoming the successful candidate into our team; adding their knowledge and enthusiasm to our strong core.” What you’ll be doing The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice. You will be responsible for:

Delivering a first-class experience to customers to get their claims dealt with quickly

Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement

You will start by managing new claim registrations (– FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.

Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.

Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.

Effective communication/listening skills

A can-do attitude

The ability to operate under pressure.

Able to assist clients in a clear, concise, friendly, and efficient way

High level customer service skills

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