Claims Consultant
Role Overview
Manage life insurance claims from start to finish within the Group Space for the AWARE fund, providing a flawless customer experience.
Permanent, full-time role with competitive salary plus bonus.
Flexible work hours with a hybrid model of 3 days in the office and 2 days working from home.
Hours of operation are 8am-5:30pm Monday-Friday.
Key Skills for This Role
Full Job Posting
Role Overview
Manage life insurance claims from start to finish within the Group Space for the AWARE fund, providing a flawless customer experience.
Permanent, full-time role with competitive salary plus bonus.
Flexible work hours with a hybrid model of 3 days in the office and 2 days working from home.
Hours of operation are 8am-5:30pm Monday-Friday.
Key Responsibilities
- Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
- Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.
- Communicate with claimants, trustees, employers and other stakeholders with clear and empathetic support.
- Liaise with internal specialists and external providers including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.
- Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.
- Proactively manage claim progress, identify barriers and drive positive customer outcomes.
- Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.
- Maintain current knowledge of life insurance products, claims management practices and industry developments.
Qualifications
- Life insurance claims management experience within Group policy, with TPD claims experience ideal, OR workers compensation or return to work claims management experience with an allied health background.
- Strong analytical, problem-solving and time-management skills.
- Excellent communication and empathy to support customers during challenging times.
- Solid understanding of injuries, illnesses and treatment.
About TAL
TAL is a leading life insurer protecting Australians for over 150 years, backed by Daiichi Life.
TAL is committed to inclusion and supporting the career growth of a diverse workforce.
TAL is recognised as an Inclusive Employer and Employer of Choice for Gender Equality.
Recruitment Notes
- Recruitment checks may include Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
- Existing TAL employees should apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career