Claims Call Centre Associate

Job Overview

Key Responsibilities

• Process routine and complex first reports of loss through various channels, ensuring accurate documentation and timely follow-up.
• Handle technical claims-related duties and support specialized projects and pilot initiatives.
• Coordinate the intake and appropriate routing of claims requiring specialized expertise.
• Monitor workloads and manage resources in accordance with established procedures.
• Collaborate with internal teams, including underwriters, account managers, and claims specialists.
• Communicate professionally with external partners, including insurance agents and brokers.
• Follow applicable legal, regulatory, and compliance requirements.
• Meet departmental targets for service quality, call availability, and productivity.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent, with at least two years of customer service experience; alternatively, an eligible insurance apprenticeship with an associate degree.
• Completion of basic insurance coursework.
• At least 18 months of contact centre experience.
• Advanced Microsoft Office skills.
• Knowledge of the insurance industry is an asset.
• Insurance licensing or the ability to obtain the required licence, as applicable.
• For positions based in Quebec, fluency in written and spoken French and English is required.water
• We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.

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