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Claims Assistant

Southern Company
Atlanta, USA
Full-time
Junior · 1–2 years experience
Onsite
Discovered 6 days ago
Negotiation

Full Job Posting

Qualifications

  • Education, Certifications/Licenses:
  • Required:
  • High school diploma or GED
  • Preferred:
  • Associate In Claims (AIC)
  • Related Work Experience:
  • 1-2 years administrative support experience with strong customer service and data entry skills.
  • Equivalent academic education and experience.
  • Specific Skills & Knowledge:
  • Computer literacy – advanced data entry proficiency
  • Interpersonal skills including negotiation skills
  • Analytical and research skills
  • Working Conditions/Physical Requirements:
  • Travel: Occasional
  • Work Environment: The incumbent works in an office environment

Responsibilities

  • JOB RESPONSIBILITIES & ACCOUNTABILITIES BY COMPETENCY
  • Functional Expertise:
  • Complete intake, triage, set-up and assignment of general liability, workers' compensation, and vehicle accident claims.
  • Pay vendor invoices related to department expenses.
  • Perform accurate data entry and maintain detailed records.
  • Assist Claims Assistant Supervisor with coordination and execution of Cristo Rey Atlanta Corporate Work Study Program.
  • Schedule and coordinate department meetings: set up meetings, video conferences, and order catering as needed.
  • Provide overall support for meetings.
  • Communicate effectively with internal and external stakeholders.
  • Order office supplies and maintain supply inventory.
  • Ensure compliance with company policies and regulations.
  • Prepare reports and documentation as required.
  • Processes payments for the Claims Department including worker’s compensation medical bills.
  • Perform any duties as requested by management.
  • Manage Gas Claims Department email box.
  • Complete assignments in the Claims Assistant email box.
  • Send out acknowledgment letters on new claims.
  • Process settlement payments for Legal Department and Claims staff as needed.
  • Request W-9’s and vendor ID numbers for claimant payments.
  • Open and distribute mail including Fed Ex which requires establishing/maintaining an account.
  • Filing and overseeing projects related to retention requirements.
  • Responsible for the claims 800 Line, removing voicemails and returning calls.
  • Manage faxes and attaching documents to applicable files.
  • Establish approved reserves in Assure.
  • Process Miscellaneous Checks in Oracle and Assure.
  • Process subrogation receivables/payments.
  • Business Acumen:
  • Ability to plan, execute, and oversee projects efficiently.
  • Understand the organization's goals and align administrative tasks to support these objectives.
  • Effective verbal and written communication to interact with colleagues, clients, and stakeholders.
  • Ability to identify issues and develop effective solutions.
  • Prioritize tasks and manage time effectively to meet deadlines.
  • Familiarity with office software, databases, and other technology tools.
  • Provide excellent service to internal and external clients.
  • Ability to analyze data and make informed decisions.
  • Be flexible and open to change in a dynamic work environment.
  • Engagement:
  • Effectively coordinates with Claims Adjusters and Claims Leadership Team.
  • Collaborates with Legal Department on litigated cases.
  • Proactively identify areas for improvement and taking action.
  • Actively seek constructive feedback.
  • Organize and/or participate in activities that promote a positive workplace culture.
  • Keep open lines of communication with team members and management.
  • Driving Results:
  • Organizational Skills: Ability to manage multiple tasks, prioritize, and keep track of deadlines.
  • Attention to Detail: Ensuring accuracy in all tasks, from data entry to scheduling.
  • Time Management: Efficiently managing time to maximize productivity and meet deadlines.
  • Technical Proficiency: Competence in using office software and tools, such as Microsoft Office Suite, Oracle, and GCMA|CC&B.
  • Professionalism: Maintaining a professional demeanor and confidentiality in all interactions.
  • Initiative: Proactively identifying opportunities for improvement and taking action.

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