Claims Analyst - Reinsurance

The Opportunity

Program Administration

• Receive, review, and process claims and reinsurance bordereaux.
• Co-ordinate payments with the reinsurance department or centralized payment unit as necessary.
• Accurately enter and maintain claims, incidents, reserves, payments, recoveries, and financial transactions within Guidewire ClaimCenter.
• Ensure claims and reinsurance information is processed within established account-specific SLAs and service commitments.
• Monitor delegated authority claims programs and reinsurance arrangements to ensure compliance with contractual obligations and Aviva standards.
• Maintain complete and accurate claim records and documentation.

Program Governance & Oversight

• Build and maintain a detailed understanding of delegated claims authority programs, claims handling agreements, underwriting schemes, and reinsurance arrangements.
• Partner with Claims Service Managers, Reinsurance and Underwriting teams to understand program structures, operating requirements, authority levels, and reporting expectations.
• Keep claims and reinsurance operations teams informed of program updates, changes, and emerging issues.
• Support the Claims Service Manager in drafting, reviewing, and maintaining Claims Handling Agreements and related documentation.

Financial Management & Reporting

• Review monthly bordereaux and management reports to ensure financial accuracy, integrity, and completeness.
• Monitor reserve adequacy and identify trends, concerns, or discrepancies requiring escalation.
• Reconcile financial information between external reporting and internal claims systems.
• Ensure accurate, timely, and compliant claim and reinsurance payments.
• Identify and investigate reporting discrepancies and work with partners to achieve resolution.

Partner & Stakeholder Management

• Maintain strong business relationships with internal collaborators, including Reinsurance, Underwriting, Claims, Finance, Risk, and Operations teams.
• Serve as a liaison with delegated claims handling partners regarding claims data, financial reporting, operational concerns, and process inquiries.
• Attend regular meetings with internal and external customers and their representatives as required.

Quality Assurance & Continuous Improvement

• Carry out periodic quality assurance reviews and audits of delegated claims authority programs and bordereaux submissions.
• Find opportunities to enhance operational efficiency, reporting accuracy, and data integrity.
• Consult with stakeholders on the design, development, and implementation of best practices for delegated claims administration.
• Assist in the development of processes, controls, workflows, and reporting standards that improve program oversight.
• Escalate emerging risks, operational issues, and control concerns appropriately.

What You'll Bring

• Knowledge of commercial property and casualty insurance claims operations.
• Understanding of delegated claims authority programs, TPAs, MGAs, and claims administration practices.
• Knowledge of reinsurance arrangements and workflows.
• Familiarity with Guidewire ClaimCenter or similar claims management systems.
• Understanding of financial reporting, claims reserving principles, and claims accounting processes.
• Strong data management and analytical capabilities.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills.
• Strong customer and relationship management capabilities.
• Ability to manage competing priorities and deadlines.
• Intermediate to advanced proficiency in Microsoft Excel and reporting tools.

What You'll Get

• Salary band ranges from $85,000 to $105,000, determined by job-related knowledge, skills, experience, and internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities and support for professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on diversity and inclusion and corporate wellness programs.

Compensation

• The salary band for this position ranges from $85,000 to $105,000.
• Individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Application Notes

• This job advertisement is for an existing vacancy which has been posted both internally and externally.
• Aviva Canada may use AI tools to assist throughout the recruitment process to screen, assess or select applicants.