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Claims Advisor Auto
Allstate
Remote, CAN
Full-time
Mid · 3–5 years experience
Remote
$ 59,900.00 - 93,725.00 / year
Discovered Yesterday
Role Overview
Our team is growing, and we are actively looking to hire Claim Advisor, Auto.
To meet our customers' needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.
Note: work hours depend on the needs of the department.
Full Job Posting
Key Responsibilities
- Manage repairable physical damage claims from assignment through resolution.
- Complete timely customer contact and clearly explain the claim and repair process.
- Review coverage, loss details, damages, estimates, and supporting documentation.
- Make appropriate liability and coverage decisions within role authority.
- Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
- Monitor repairs, supplements, rental needs, payments, and outstanding activities.
- Maintain accurate and timely claim documentation, including clear file notes and next steps.
- Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalate appropriately.
- Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.
- Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.
- Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
- Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.
Qualifications
- Bachelors Degree (Preferred)
- 3 - 5 years of customer service experience
- Previous auto adjuster experience preferred
- Knowledge in understanding and interpreting policies
- Commitment to providing outstanding customer service
- Proficient keyboard skills and computer literacy
- Claims Processing
- Compensation
- Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
- Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
- Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
- This job posting is for a current open role within the organization.
Skills
- Claims Processing
- Compensation
- Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
- Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
- Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
- This job posting is for a current open role within the organization.
Preferred Qualifications
- Bachelors Degree (Preferred)
- Previous auto adjuster experience preferred
About Allstate
Insurance53300 employeesFounded 1931
A leading provider of insurance and protection solutions.
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