CKSA_Resident Engineer_Riyadh(Saudi National Only)
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Key skills for this role
About the Role
Canon seeks a Resident Engineer in Riyadh to provide first-line troubleshooting and maintenance of products. The role requires a degree in electronics, mechanics, or software, relevant service experience, and a GCC driving license.
Key Skills for This Role
Responsibilities
- Provide first line trouble shooting on standalone and connected products
- Achieve high first time fix rate and minimum recalls with cost effective use of labor and parts
- Report labor and parts investment using CAESAR coding structure
- Optimize stock inventory and rotation against return to fit visits
- Signal commercial opportunities to sales and marketing using Onsite Insight
- Contribute to ongoing development of team and overall service performance
- Understand customer requirements to support Solution Business Strategy
- Liaise with account manager on customer issues
- Identify super users and provide training on Canon products and software
- Look for opportunities to develop other areas of client's business
Requirements
- University Degree or Diploma (electronics, mechanics and software)
- Relevant experience in the service industry
- Experience in understanding and following health and safety guidelines
- High technical aptitude with excellent fault finding skills
- Good customer handling and communication skills
- Team player that focuses on optimizing the team output
- Good commercial insight and business acumen
- Awareness to represent Canon as a company always
Full Job Posting
Canon Core Behaviours
- Drive for results
- Focus on the Customer
- Take ownership and accountability
- Act as a team player
- Shows courage and conviction
- People orientated
- Caring for self and others
Qualifications
- University Degree or Diploma (electronics, mechanics and software)
- Relevant experience in the service industry
- Experience in understanding and following health and safety guidelines.
- Demonstrates a high technical aptitude with excellent fault finding skills.
- Good customer handling and communication skills. Able to give customer instruction.
- Team player that focuses on optimizing the team output
- Good commercial insight and business acumen
- Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)
Responsibilities
- To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
- To achieve a high first time fix rate and minimum recalls with the most cost effective use of labor time and parts.
- Report about labor and parts investment, counter reading by using CAESAR (Canon European Service Admin Coding) coding structure.
- Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
- Signal commercial opportunities to the sales and Marketing department by using ‘Onsite Insight’.
- Make contributions to the ongoing development of the team and overall service performance.
- Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
- Liaise and report back to relevant account manager on customer issues.
- Identify super users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
- Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.
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