CKSA_Resident Engineer_Riyadh(Saudi National Only)

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others
• University Degree or Diploma (electronics, mechanics and software)
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines.
• Demonstrates a high technical aptitude with excellent fault-finding skills.
• Good customer handling and communication skills. Able to give customer instruction.
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)
• To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using ‘Onsite-Insight’.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
• Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.