City Operations Manager (Seattle)

WHAT YOU WILL DO 📊

• Pricing & Revenue Management
• Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio.
• Continuously evaluate trends and competitor rates to maximize revenue.
• Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships)
• Monitor event rates at all the locations to ensure we are priced competitively against our competitors.
• Operational Execution
• Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
• Own the physical appearance and day to day operations of all parking facilities in your region.
• Proactively identify & resolve issues impacting facility performance.
• Manage and coordinate enterprise event rentals and lot closures.
• Organize and manage the oversight of event operations.
• Enforcement Optimization
• Manage the Space Force, our fleet of contract and employee enforcers across the city.
• Create and manage the schedule of the part-time Space Force employees.
• Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Seattle locations
• WHAT YOU NEED 🦚
• Have a strong operations background.
• Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
• Strong customer service mindset as you will be interacting with our property owners.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.
• WHY THIS ROLE MAY NOT BE FOR YOU 🚨
• You prefer a 9-to-5 rhythm. Our facilities run 24/7, and will require some flexibility.
• You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations.
• You need highly defined processes from day one. We’re still building playbooks. You’ll often be the one creating the process for others to follow.
• You’re uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You’ll need to adapt, problem-solve, and move forward without perfect information.
• PHYSICAL DEMANDS
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand and walk for extended periods of time.
• IMPORTANT NOTE 🚨
• AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:
• 2–3 full company offsites, “Remote Weeks”
• Lending a hand to support one new location launch
• In-person onboarding as well as supporting other onboarding sessions for new team members
• The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, our team won't be a good fit for you.
• THE UPSIDE 📈
• 📈 Equity: Have a stake in the business that you’re helping to build and grow.
• 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
• 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
• 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
• 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.
• ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
• 🤑 401k: Make financial planning right for you with a 401k retirement savings program.
• ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Charleston, San Diego, Park City, and Austin.
• 📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
• 🪴Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
• 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
• 👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.
• Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.
• We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.
• AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.