City Operations Manager (Fleet)
Role Overview
Own end-to-end performance of an assigned city, including fleet deployment, utilization, uptime, rider operations, customer SLAs, collections, costs, people, vendors, compliance, and asset protection.
Convert city targets into disciplined daily execution and timely corrective action.
Key Skills for This Role
Full Job Posting
Role summary
Own end-to-end performance of an assigned city, including fleet deployment, utilization, uptime, rider operations, customer SLAs, collections, costs, people, vendors, compliance, and asset protection.
Convert city targets into disciplined daily execution and timely corrective action.
City and fleet operations
- Plan city launches, ramp-ups, and weekly deployments by client, hub, rider segment, and vehicle availability.
- Control daily vehicle allocation, rider attendance, shift readiness, idle assets, returns, recoveries, and exception escalation.
- Maintain uptime through preventive maintenance, breakdown prioritization, technician productivity, OEM coordination, and parts availability.
- Onboard riders and partners with KYC, agreements, applicable deposits or authorizations, vehicle handover records, training, and safety briefings.
- Run B2B client reviews, resolve service issues, and provide accurate deployment and billing inputs.
- Track revenue drivers, rentals, collections, overdue cases, waivers, operating cost, and unit economics; seek approval for commercial exceptions.
- Protect fleet assets and documents through visibility, exception monitoring, incident reporting, recovery, and insurance or police processes.
- Recruit, roster, coach, and review the team; run huddles, set priorities, enforce SOPs, and address performance or attendance gaps.
- Manage local workshops, towing, parking, charging or swapping, and other vendors against price, quality, safety, and turnaround SLAs.
- Publish dashboards, identify root causes, assign owners, and close corrective actions.
- Ensure compliance with SOPs, contracts, applicable transport and local requirements, safety, data privacy, and audit controls.
Required qualifications and experience
- Graduate or relevant diploma; MBA or postgraduate qualification in Operations, Supply Chain, or Business is preferred but not mandatory.
- 3–6 years in fleet, last-mile delivery, mobility, logistics, vehicle rental, field service, or hub operations, including at least one year of team handling.
- Demonstrated management of operational KPIs, customer escalations, vendor SLAs, collections or costs, and distributed field teams.
- Strong Excel or Google Sheets and dashboard skills, including reconciliation of vehicle, rider, and financial data.
- Clear communication in Hindi or English and the local language.
- Valid driving licence and willingness to travel extensively within the city.
Pay
- Pay is ₹40,000–₹60,000 per month.
Workplace
- Work location is in person.
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