City Operations Manager (Fleet)

Role overview

Fleet deployment and maintenance

• Prepare city launch, ramp-up, and weekly deployment plans by client, hub, rider segment, and vehicle availability.
• Manage daily allocation, attendance, shift readiness, idle assets, returns, recoveries, and exceptions.
• Maintain uptime through preventive maintenance, breakdown prioritization, technician productivity, OEM coordination, and parts availability.

Riders, clients, and commercial operations

• Onboard riders and field partners with required KYC, agreements, applicable deposits or authorizations, handover records, training, and safety briefings.
• Manage B2B client reviews, issue resolution, service levels, and accurate deployment and billing inputs.
• Track revenue drivers, rentals, collections, overdue cases, waivers, operating costs, and unit economics; obtain approval before commercial exceptions.

Assets, team, and vendors

• Protect vehicles, batteries, chargers, GPS devices, and documents through visibility, monitoring, incident reporting, recovery, and insurance or police processes.
• Recruit, roster, coach, and review the city team; set priorities, conduct huddles, enforce SOPs, and address performance gaps.
• Manage workshops, towing, parking or yard, charging or swapping, and other local vendors against price, quality, safety, and turnaround SLAs.

Reporting and compliance

• Publish accurate daily, weekly, and monthly dashboards; identify root causes, assign owners, and close corrective actions by due date.
• Ensure compliance with company SOPs, contracts, applicable transport and local requirements, safety standards, data privacy, and audit controls.

Education and experience

• Graduate or relevant diploma; MBA or postgraduate qualification in Operations, Supply Chain, or Business is preferred but not mandatory.
• 3–6 years in fleet, last-mile delivery, mobility, logistics, vehicle rental, field service, or hub operations, including at least one year of team handling.
• Evidence of managing operational KPIs, customer escalations, vendor SLAs, collections or costs, and distributed field teams.

Skills and other requirements

• Strong Excel or Google Sheets and dashboard ability, including reconciliation of vehicle-level, rider-level, and financial data.
• Clear communication in Hindi or English and the local language.
• Valid driving licence and willingness to travel extensively within the city.

Pay

• ₹40,000–₹60,000 per month.

Work location

• Work location is in person.