Citizen & Culture Executive

Overview

• As the Citizen & Culture Executive, you will support the day-to-day operations across both Earth HQ and hotel operations, helping create a smooth, organised, and human citizen experience from arrival to everyday operations.
• You will play a key role in supporting the full citizen lifecycle, including recruitment coordination, onboarding, contracts, visas, administration, and operational support.
• Working closely with operational leaders and teams across the business, you will help ensure Citizens feel supported while maintaining strong structure, accuracy, and follow-through behind the scenes.
• What on Earth Will You Do?
• Prepare employment contracts, offer letters, and onboarding documentation.
• Coordinate onboarding processes for new Citizens across Earth HQ and hotel operations.
• Support new joiner arrivals, onboarding schedules, inductions, and orientation coordination.
• Ensure employee files, records, and documentation are maintained accurately and confidentially.
• Track probation periods, confirmations, movements, and citizen-related documentation.
• Coordinate visa processes, medicals, Emirates ID applications, labour documentation, and related government procedures.
• Liaise with PROs, government entities, and external partners to ensure smooth processing and compliance.
• Monitor visa expiry dates, renewals, and labour-related trackers proactively.
• Support compliance with UAE labour requirements and internal People procedures.
• Act as a key support contact for day-to-day Citizen queries and administration matters.
• Coordinate operational requirements across HQ and hotel teams.
• Support attendance tracking, leave coordination, scheduling administration, and employee records management.
• Assist in maintaining a smooth and organised operation across multiple functions and departments.
• Provide administrative and coordination support to Citizens & Culture leadership when required.
• Plan and execute citizen engagement activities, internal communication, and culture initiatives.
• Help create a welcoming, thoughtful, and organised experience for new and existing Citizens.
• Support onboarding moments, citizen celebrations, and culture-driven initiatives across the business.
• Ensure the Earth culture and service mindset are reflected in everyday interactions and processes.
• Manage recruitment coordination for operational and corporate support roles across Earth HQ and hotel operations.
• Manage job postings, candidate communication, interview scheduling, and hiring administration.
• Work closely with department leaders to support hiring needs, staffing priorities, and onboarding timelines.
• Ensure a smooth and organised candidate experience throughout the recruitment process.
• Coordinate onboarding readiness and hiring documentation for all new joiners.
• Manage recruitment tracking, reporting, and hiring process follow-up across the business.
• Coordinate monthly payroll inputs, ensuring all attendance records, leave balances, new joiners, leavers, salary changes, deductions, and variable payments are accurately captured and submitted on time.
• Maintain payroll records and supporting documentation with accuracy and confidentiality.
• Liaise with Finance team to support timely and accurate payroll processing.
• Validate payroll reports and assist in resolving payroll-related discrepancies or employee queries.
• Track unpaid leave, overtime, allowances, commissions, and other payroll-related adjustments as required.
• Ensure payroll administration complies with company policies and applicable labour regulations.
• Prepare payroll-related reports, reconciliations, and supporting information when required.
• Support end-of-service calculations, final settlements, and offboarding administration in line with company policies and local labour regulations.
• Maintain trackers, reports, and records with strong attention to detail.
• Ensure processes are followed consistently and efficiently.
• Support continuous improvement of administrative workflows, onboarding processes, and coordination.
• Assist with preparing reports, documentation, and operational updates when needed.
• Ensure all administration practices follow company policies and local regulations.