CI/CD DevOps Support

Overview

• Purpose
• This document defines the roles, responsibilities, deliverables, service levels, KPIs and governance model for CI/CD DevOps Support across Production, DR, UAT and SIT environments.
• The vendor shall provide experienced DevOps engineers responsible for design, implementation, support and optimization of CI/CD pipelines within the Bank’s GitHub-based DevOps ecosystem.
• Scope of Services
• Design, build and maintain standardized CI/CD pipelines using GitHub Actions.
• Implement reusable workflow templates and enforce PR-based branching strategy.
• Integrate SonarQube, security scanning and quality gates within pipelines.
• Manage artifact versioning, release tagging and traceability.
• Implement Git branching/merging strategies, code review workflows, and release tagging.
• Support cloud/on-prem deployments including ARO/OCP where applicable.
• Set up application performance monitoring (e.g., Dynatrace) traces and SLO dashboards.
• Automate deployments across SIT, UAT and Production environments.
• Provide L2/L3 support for CI/CD incidents and perform root cause analysis.
• Deliverables
• CI/CD Pipeline Catalog with ownership mapping.
• Standardized reusable pipeline templates.
• Monthly DevOps Health Report.
• Deployment audit trail and compliance reports.
• Incident RCA reports with corrective and preventive actions.
• CI/CD process documentation and runbooks