CHSP Performance Manager

Lead CHSP utilisation, waitlist conversion and performance across our funded portfolio

Drive service growth through strong performance, capacity and stakeholder coordination

Lead and coach a team while making a meaningful impact across Care at Home

As CHSP Performance Manager, you will be responsible for maximising the utilisation of funded CHSP services through effective waitlist management, capacity coordination and performance oversight.

Working across Care at Home, you will support client intake teams and work closely with operational stakeholders to ensure performance targets are met across regions. You will also lead and coach Client Intake Coordinators, maintain accurate reporting and support compliance with CHSP requirements.

This is an opportunity to combine your CHSP expertise, analytical capability and leadership skills to improve utilisation, strengthen client pathways and support sustainable service growth.

At VMCH, the future is bright and rewarding. With us, you’ll combine your strategic thinking abilities with a hands-on, outcomes focused approach. Navigating and thriving in a multi-faceted environment and building relationships that deliver real community impact.

Demonstrated experience managing CHSP or a comparable government-funded aged care or community services program.

Strong knowledge of CHSP requirements, My Aged Care referral pathways, compliance and relevant reporting requirements.

Proven ability to improve utilisation, waitlist conversion, client commencements and regional performance against agreed targets.

Strong analytical, reporting and problem-solving capability, with the ability to identify performance risks and coordinate corrective action.

Demonstrated leadership experience, including coaching staff, setting expectations and managing performance.

Proficiency in My Aged Care, DEX reporting and client management systems such as CareLink, or the ability to quickly learn comparable systems.

Strong interpersonal and influencing skills.

Rewarding work, within a supportive environment

Professional development and career progression opportunities

Competitive salary + salary packaging (with potential for increased take-home pay)

Flexible, family friendly work culture

Wellbeing initiatives and paid parental leave

Employee assistance program (EAP) for you and close family members

Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues

Discounts on private health insurance, school holiday programs, car hire and much more!

Open a high-interest savings account via our banking partner

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search