Chinese speaking Medical Coordinator and Receptionist

Dubai, Health Care City

Role Overview

1. Patient Coordination & Sales (Core)

• Handle inquiries via WeChat, WhatsApp, phone
• Manage bookings and scheduling
• Provide full patient support from arrival to departure
• Interpret between doctor and patient (Chinese ⇄

English)

• Explain treatments, pricing, and procedures
• Recommend additional services (upselling / cross-selling)
• Manage billing and payment collection

2. Reception & Medical Administration

• Patient registration and record management
• Create and maintain patient files (CRM)
• Manage consent forms and medical questionnaires
• Coordinate with doctors and internal staff
• Provide reception support for all patients

3. Digital Communication & CRM

• Operate official clinic accounts (WeChat, WhatsApp, etc.)
• Maintain ongoing communication with patients
• Post-visit follow-up and retention management
• Build long-term relationships with repeat and VIP patients

4. Patient Engagement & Social Media Support

• Update and manage the clinic's social media accounts, including WeChat and Xiaohongshu

(RED), Instagram, Facebook

• Coordinate with external marketing partners when required
• Support the creation and scheduling of social media content
• Track campaign performance and optimize results
• -Help enhance the clinic's visibility in Social Media.

5. Business Development

• Build partnerships (hotels, communities, agents)
• Identify new Chinese patient acquisition opportunities
• Support offline marketing initiatives

6. VIP & Customer Experience

• Handle high-value patients with premium service
• Personalize patient journey and experience
• Improve clinic service flow for Chinese patients

7. Complaint Handling

• Handle patient concerns and complaints (Chinese-speaking patients)
• Escalate issues appropriately

8. Compliance Support

• Ensure proper handling of patient data
• Support compliance with UAE healthcare regulations
• Assist with marketing compliance checks

9. Internal Improvement

• Suggest operational improvements
• Optimize patient flow and communication

Fixed Salary + Incentive: AED 8,000-14000AED

Thursday 9:00 - 12:00

Requirements

• Fluent in Mandarin Chinese and English
• Strong communication and interpersonal skills
• Sales-oriented mindset
• Ability to multitask in a fast-paced environment

Preferred

• Experience in healthcare / medical interpretation
• Experience in Chinese digital marketing (WeChat, RED)
• Experience in hospitality / concierge / luxury service****