Children's Contact Service Practitioner

Every child deserves to feel safe and supported when spending time with their family. Our service provides a calm, welcoming environment where children can maintain or re-establish relationships with their parents after separation.

Our experienced team supports families through supervised visits and facilitated changeovers, helping to make these moments as comfortable and positive as possible. We believe in every family's potential to grow stronger, and we’re here to support them on their journey toward independent family time.

What families can expect from our service

A friendly, private space for family visits

Caring and respectful support during parent changeovers

Skilled staff who shape support around what matters most to the family

A safe and inclusive environment where everyone feels heard and respected

Face-to-face support at our Ringwood centre

Who you’ll be working with

You’ll be part of a dedicated team passionate about supporting positive family connections. You’ll collaborate with legal and community services while working alongside other professionals who share a deep commitment to child safety and wellbeing.

Your role, your impact

As a Supervised Contact Worker, you will play a key role in ensuring children can safely connect with their families. Your responsibilities will include:

Conducting intake assessments to determine suitability for the service

Supervising visits and facilitating changeovers

Monitoring and intervening as necessary to ensure the emotional, psychological, and physical safety of children

Maintaining accurate observational notes and documentation

Liaising with legal representatives and preparing court reports as required

Communicating with families in a respectful, child-focused, and empathetic manner

Who we’re looking for

You’re someone who thrives in a supportive, purpose-driven environment and is confident navigating complex family situations. You’ll bring:

A minimum tertiary qualification in Community Services, Social Work, Human Services, Welfare / Social Welfare, Family Studies / Family Services, Child, Youth and Family Intervention, Counselling, Psychology, Behavioural Science.

Experience in child-focused casework, intake and assessment, and working with families in crisis or under stress

Strong written and verbal communication skills

Excellent time management and organisational abilities

A compassionate, professional approach with a commitment to client-centred practice

An understanding of the impact of family violence and mental health on children’s wellbeing

Knowledge of the psycho-social stages of separation and family dynamics

What will make you standout?

Previous experience in a Children’s Contact Service or Intake & Assessment role

What’s in it for you?

Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.

Support your wellbeing with access to Fitness Passport, for discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family.

More leave when you need it – 4 or 5 weeks annual leave (dependent upon award or agreement coverage), paid parental leave, personal/carer’s leave, cultural and gender affirmation leave, and the option to purchase extra leave

Flexible working arrangements to support your work-life balance

Supportive and inclusive team culture

Get paid more on your holidays - 17% annual leave loading

Opportunities for professional growth and development

Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.

Employee benefits - Maxxia offer a range of benefits to their salary packaging customers including cashback from over 400 retailers (including supermarkets, cinemas, travel, clothing retailers).

Corporate discounts - Retailers include JB Hi Fi, Haymes Paint & The Good Guys.

To view the full Position Description, please click here or visit the Each careers page at each.com.au, navigate to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’, and search for this position.

Questions? Contact Ashleigh Nicholls (Talent Acquisition Business Partner) at [email protected]

Applications Close: Thursday 5th November 2026

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Our Commitment to Inclusion at Each At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Next Steps in the Hiring Process Learn more about next steps, check out our Hiring Process Guide.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Join our Talent Community and be the first to hear about new Each opportunities!

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives. We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive. Join us and be part of a team that delivers Altogether Better Care —because when we come together, we create brighter futures for all.