Chief System Analyst - IT Infrastructure & Services

Job Purpose

Key Results Accountabilities

• Evaluate and analyze emerging technology data and propose improvements to enhance performance and reliability
• Analyze data, design, and optimize IT infrastructure solutions, including data centers, networks, servers, and cloud computing platforms
• Develop and analyze capacity planning, performance optimization, and disaster recovery processes
• Analyze systems data to identify the root causes of complex infrastructure issues
• Collaborate with application and operations teams to ensure efficient infrastructure support and analysis for enterprise applications
• Prepare analytical reports, technical documentation, and infrastructure architectural blueprints
• Develop and review industry-wide infrastructure standards, policies, and roadmaps
• Evaluate, analyze, and integrate on-premises and cloud infrastructure environments (such as Azure/VMware)
• Coordinate with cybersecurity teams to ensure compliance with security policies
• Oversee infrastructure-related projects and ensure their timely delivery and alignment with strategic objectives
• Preparing budgets and cost optimization activities related to IT infrastructure
• Adherence to RTA's approved service management frameworks and global technical operations management systems, such as ITIL, for IT services management
• Communicating with suppliers and service providers to manage contracts and evaluate solutions
• Monitoring and reporting performance indicators (KPIs) and service level agreements (SLAs)
• Performing other duties and responsibilities related to the job and as assigned
• Adherence to all policies and procedures manuals related to information security and protection at RTA

Qualifications

• Bachelor's degree/master’s degree in engineering or information system.
• Must have 6+ Years of experience in case of Master’s degree (8+ years in case of Bachelor’s degree)