CHB Operations Associate

About Maersk

About the role

Key Responsibilities:

• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
• Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
• Manage entry files in line with defined KPIs, service standards, and documentation requirements
• Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
• Maintain accurate documentation and upload complete entry packages into internal systems
• Support billing processes, delivery orders, and operational reporting requirements
• Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes.
• What We Are Looking For:
• Operational accuracy & compliance focus: we are looking for someone who is highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards
• 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
• Solid understanding of import processes, documentation, and regulatory compliance requirements
• Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is an advantage but not required
• Your Impact
• In this role, you will contribute directly to enhancing customer experience, ensuring compliance, improving operational efficiency, and supporting the adoption of standardized processes and digital tools across customs brokerage operations.
• Job Type:
• Full Time
• Salary:
• $56,000 - $60,000
• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits:

• Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
• Notice to applicants applying to positions in the United States
• You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.
• #LI-Onsite #LI-GS4
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Preferred Qualifications

• Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is an advantage but not required