Charity Office Manager

Role overview

Location and term

• The position is based in the Worcester office and may require attendance at other locations within Worcestershire.
• The role is for a fixed one-year term due to funding availability; further funding may follow.
• The stated hours are 18 per week, with additional hours possible subject to funding reviews.
• A full clean driving licence is essential.

Operations and people

• Coordinate daily operations across services, deploy resources effectively, monitor demand and performance, and support service expansion.
• Line manage staff and volunteers; conduct supervision, training reviews, appraisals, and wellbeing reviews.
• Support recruitment and induction, develop an inclusive culture, and manage rotas and operational cover.

Service quality and governance

• Monitor quality standards and outcomes, maintain AQS accreditation, and support implementation and transition to the Case Management System.
• Implement continuous improvement, review customer feedback, and support new projects and services.
• Ensure safeguarding, health and safety, GDPR, and charity compliance; maintain approved policies and procedures and support risk reporting to Trustees.

Finance, partnerships, and facilities

• Assist with budget monitoring, procurement, supplier management, value for money, and financial accountability.
• Represent the charity, develop stakeholder partnerships, and promote services throughout Worcestershire.
• Oversee The Disability Hub and keep facilities safe, welcoming, and accessible.

Strategic support

• Support organisational strategy, provide operational reports and performance information, and contribute to sustainability and growth planning.

Person specification

• Experience managing office or operational functions and supporting vulnerable, disabled, or disadvantaged people.
• Experience supervising staff and/or volunteers; excellent organisational, administrative, communication, and interpersonal skills.
• Ability to prioritise competing demands; good IT skills including Microsoft 365.
• Understanding of confidentiality, GDPR, professional boundaries, and organisational procedures and policies.
• Knowledge of welfare benefits, housing support, debt issues, disability support services, health and social care systems, and local Worcestershire services is listed in the specification.
• Experience in advocacy, advice, support work, community outreach, or the charity sector is listed in the specification.
• Reliable and trustworthy, calm and practical, collaborative, respectful of accountability, and committed to the charity's mission.

Salary

• Salary is negotiable.